Terms of Service

These Terms of Service ("Terms") govern your access to and use of the services provided by CaseReply AI ("CaseReply," "we," "us," or "our"). By creating an account, forwarding calls to our service, or otherwise using CaseReply, you agree to be bound by these Terms. If you do not agree, do not use the service.

1. Agreement to Terms

By accessing or using CaseReply, you represent that you are at least 18 years old, that you are authorized to act on behalf of the law firm or business you represent, and that you have read, understood, and agree to these Terms. If you do not have such authority, you may not use the service.

2. Description of Service

CaseReply AI is a software service that provides AI-powered telephone reception, conversational intake, call summarization, and consultation booking for law firms. The service answers inbound calls, qualifies callers using firm-configured intake flows, generates structured intake reports, and can book consultations on a firm's connected calendar.

We may modify, suspend, or discontinue any feature of the service at any time. We will use reasonable efforts to notify customers of material changes that affect ongoing use.

3. Account, Setup, and Configuration

To use the service, you will provide CaseReply with the information required to configure your AI receptionist, including but not limited to your firm's intake questions, practice areas, scheduling preferences, attorney contact information, and call-forwarding setup. You are responsible for the accuracy of this information and for keeping it current.

You are responsible for safeguarding any credentials, access tokens, or API keys used in connection with the service.

4. Payment and Subscription

CaseReply is offered on a monthly recurring subscription basis. Pricing and plan details are shown on our website at the time of signup. By subscribing, you authorize CaseReply (and its payment processor) to charge your designated payment method on a recurring monthly basis until you cancel.

• Subscriptions renew automatically every month unless cancelled before the next billing cycle.
• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period; no partial-period refunds are issued.
• Fees are exclusive of taxes; you are responsible for any applicable sales, use, or similar taxes.
• If a payment fails, we may suspend service until the balance is paid.

5. Free Trial

We may offer a free trial period to new customers. At the end of the trial, your subscription will automatically convert to a paid plan at the rate disclosed at signup, unless you cancel before the trial ends.

6. Acceptable Use

You agree not to use the service to:

• Violate any applicable law, regulation, or third-party right, including telemarketing, recording-consent, or attorney-advertising rules in your jurisdiction;
• Send, receive, or facilitate spam, unsolicited communications, or harassing calls;
• Attempt to reverse engineer, decompile, or otherwise extract source code from the service;
• Use the service to handle calls involving criminal conspiracy, threats of violence, or child safety emergencies (callers should be directed to 911 or applicable emergency services);
• Resell, sublicense, or expose the service as a competing receptionist or call-handling product without our written consent.

We may suspend or terminate accounts that violate these rules.

7. Not a Law Firm; No Legal Advice

CaseReply AI is a technology service. We are not a law firm and we do not provide legal advice. The AI receptionist conducts intake and scheduling on behalf of your firm; it does not, and may not, give legal advice, render legal opinions, predict case outcomes, or establish an attorney-client relationship with callers.

You, as the law firm or attorney, are solely responsible for the legal advice provided to your clients, for compliance with the rules of professional conduct in your jurisdiction, for conflict-of-interest checks, and for the formation (or non-formation) of any attorney-client relationship resulting from a call CaseReply handles.

8. Attorney-Client Privilege and Confidentiality

Callers contacting your firm through CaseReply may share information that you treat as confidential or as subject to a prospective-client privilege under applicable rules of professional conduct. You acknowledge that:

• CaseReply processes call audio, transcripts, and intake data on your behalf as a service provider;
• You are responsible for any disclosures to callers required under your jurisdiction's rules — including disclosure that the receptionist is an AI service, and disclosure of any recording where required;
• CaseReply will not access, use, or disclose call content except as necessary to provide the service, to comply with law, or as otherwise permitted in our Privacy Policy.

9. SMS, Call Handling, and Recording

The service involves placing, answering, recording, transcribing, and summarizing telephone calls, and sending SMS or email notifications and intake summaries. By using CaseReply, you represent and warrant that you have obtained all consents required under federal and state law (including the TCPA and applicable wiretap and two-party-consent statutes) to record, transcribe, and transmit calls handled on your behalf.

Where the service plays a disclosure to callers that calls may be recorded or that they are speaking with an AI assistant, you authorize and direct that disclosure on behalf of your firm.

10. Service Availability

We use commercially reasonable efforts to keep CaseReply available 24/7, but we do not guarantee uninterrupted service. The service may be unavailable due to scheduled maintenance, telecommunications carrier outages, third-party AI provider outages, or events beyond our reasonable control. We are not responsible for missed calls, missed bookings, or other losses resulting from such interruptions.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF AI-GENERATED OUTPUT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL CASEREPLY, ITS AFFILIATES, OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST CASES, LOST RETAINERS, LOST DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF CASEREPLY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

CASEREPLY'S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU HAVE PAID TO CASEREPLY FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

You agree to indemnify and hold harmless CaseReply, its officers, employees, and affiliates from any claim, demand, loss, or damages, including reasonable attorneys' fees, arising out of (a) your use of the service; (b) your violation of these Terms; (c) your violation of any law or third-party right, including any failure to obtain required consents for recording or messaging; or (d) any professional-conduct, malpractice, or attorney-advertising claim relating to the legal services you provide to callers handled by CaseReply.

14. Termination

You may cancel your account at any time as described in Section 4. We may suspend or terminate your access to the service for non-payment, violation of these Terms, or as required by law. On termination, your right to use the service ends immediately. Sections that by their nature should survive termination (including Sections 7–13 and 15–17) will survive.

15. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the latest version. Material changes will be communicated through the service, by email, or by a notice posted on this page. Your continued use of CaseReply after the effective date of an update constitutes acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of the United States and of the State of Texas, without regard to its conflict-of-laws principles. Any dispute arising under these Terms will be resolved exclusively in the state or federal courts located in Texas, and you consent to the personal jurisdiction of those courts.

17. Miscellaneous

• Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and CaseReply.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
• No waiver. Our failure to enforce any right is not a waiver of that right.
• Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

18. Contact

Questions about these Terms? Contact us at casereplyai@gmail.com.