Jail calls don't wait for Monday
Defendants are arrested nights, weekends, and holidays. The phone calls happen at 2am, not at 9am.
Defendants get one call from jail at 3am. If your line goes to voicemail, they're dialing the next firm down the list — and your retainer is gone.
In criminal defense, whoever answers first usually gets retained. It's that simple — and that brutal.
Defendants are arrested nights, weekends, and holidays. The phone calls happen at 2am, not at 9am.
First answer wins the retainer. By the time you return a voicemail, the family has already paid someone else.
Friday and Saturday call volume can spike 5x. No realistic staffing model captures the overflow without automation.
Clients calling the morning of court need answers in minutes. A missed call is a missed appearance and a bench warrant.
We configure CaseReply for the way criminal defense firms actually intake. You forward your calls. We do the rest.
We configure your AI with charge types, jails and detention facilities you cover, bail thresholds, and your urgency triggers. Trained on real criminal intake patterns.
After hours, overflow, or all calls — you choose when CaseReply picks up. Same number. No new hardware. No IT department needed.
Every call is qualified, summarized, and routed. You receive structured intake reports — charge, court date, bail status, prior record — ready for attorney review.
A defendant's wife calls at 2am after her husband was arrested for DUI. CaseReply answers immediately, captures the charge, jail location, bail amount, court date, and prior record — then books an emergency consult for 7am before arraignment. You're hired before opposing firms even check voicemail.
Tuned for criminal defense intake. Captures the urgency, the facts, and the case-shaping details that matter.
What is the charge — misdemeanor, felony, DUI, drug, assault, theft, or federal?
Has an arrest occurred? When and where did it happen?
Is the defendant currently in custody? At which jail or detention facility?
Has bail been set? What is the amount, and has it been posted?
Is there an upcoming court date? When, and in which court?
Are there prior convictions or pending cases on the defendant's record?
Has the defendant given any statements to police or investigators?
Are there alleged victims or witnesses identified in the matter?
Email us and we'll send a sample call — a DUI arrest intake at 2am — so you can hear exactly how CaseReply handles a real criminal lead under pressure.
No contracts. No per-minute billing. Cancel anytime.
AI intake coverage outside business hours
Complete AI receptionist — 24/7/365
Try CaseReply free for 14 days. We'll set everything up. You'll see exactly how many arrest calls your firm has been missing — and start capturing them tonight.
No contracts. No credit card required. Live on your phones in 48 hours.